Quality Assurance Director / Head of Testing / Technical Director

Key tasks:
· Creation of a new division in the company (Quality Directorate).
· Management and planning of activities of the Directorate, which consists of 4 departments (functional testing, load testing, automation and maintenance of test tools, quality assessment). Subordinate to up to 60 people (geographically distributed team).
· Building and optimization of internal processes in the department.
· Building the process of the load and automated testing from scratch.
· Organization of the process of independent software quality control before entering the industrial circuit.
· Management and organization of testing processes (automated, functional, integration-functional, load, regression).
· Organization of the release planning process.
· Development and modernization of testing and quality management processes.
· Methodological basis and regulation of quality metrics creation and release planning processes.
Key results:
· Creation of the Directorate (development of the structure of the subdivision, alignment of processes, development of regulatory documents, team building).
· Implementation of the load testing process; reduction of system performance errors by 1.5 times after installation on an industrial circuit.
· Automation of regression testing processes.
· Development and structuring of methodological approaches and documentation for test and release management processes.
· Building a quality system based on data on incidents on the industrial circuit.
· Increase in the number of releases of highly loaded IT systems without quality deterioration by 3 times.

Key tasks:
· Management and planning of management activities (subordinate to about 120 full-time employees and about 250 outsourced employees).
· Management, organization and improvement of testing processes (automated, functional, integration-functional, load, regression). Methodological support.
· Management and organization of processes for creating and maintaining test circuits for functional and load testing.
· Development and maintenance of software replication management tools.
· Assessment of the feasibility (ROI) of test automation.
· Support and development of automated testing tools; conducting automated testing.
· Acceptance, assembly and accounting of software supplies, implementation of changes.
· Formation of the release schedule; release management.
· Organization and evaluation of the effectiveness of the DevOps process.
· Development and calculation of quality indicators.
· Formation and protection of the budget in all areas of management.
Key results:
· Building and organizing effective maintenance of a continuous system of delivery of changes.
· Development of a methodology for calculating the quality of releases based on various quality indicators.
· Implementation of the load testing process.
· Implementation of DevOps practices at the organizational level.

Key tasks:
· Leadership and planning of management activities, subordinate up to 60 employees.
· Organization and control of testing processes (functional, regression, load) of all modified / implemented information systems.
· Formation and protection of the budget for the direction of testing and infrastructure for creating test environments.
· Quality assurance of testing processes.
· Organization of processes of creation, updating, and maintenance of test circuits.
Key results:
· Organization of a "competence center" for the creation and maintenance of test circuits.
· Development of stress testing to the level of high importance among the Bank's management.
· Participation in integration projects during the merger of VTB24 and VTB.

Key tasks:
· Organization of the process of testing changeable / implemented information systems, products and services in terms of business functionality.
· Organization of the processing of requests for correction; patch management.
· Organization of providing training for users on the modified / implemented functionality.
· Ensuring the process of implementation and pilot operation in all projects of the Bank.
Key results:
· Foundation "from scratch" and development of a new functional area: testing, training, implementation.
· Project management for the implementation of an automated testing system based on HP QTP and ALM products;
· Participation in integration processes and projects within the framework of joining VTB24.
· Guidelines for projects on building an integrated monitoring system based on HP OMi, BPM products.

Russian standard bank
Moscow, www.rs.ru
Head of Customer Service Department of Banking Technologies Department of Information Technology Directorate
12.2007–05.2010 Head of customer service at the Banking Technologies Department of the Information Technology Directorate
Key tasks:
· Project management from the stage of setting a task by a business customer to the implementation into the industrial operation participated in all stages, except for the technical development of functionality.
· Planning and control of work performance by the department, preparation of reports.
Control over the availability and performance of supervised banking systems:
contact-center of the Bank, front-office system for the issuance and maintenance of retail products, billing system.
· Change management, preparation and approval of functional specifications for the development and / or revision of the software, participation in testing and implementation of the revision of the software.
· Project management for the development and implementation of new products / services.
· Interaction with the Bank's divisions and third-party companies in the framework of projects related to the introduction of new technologies and Banking products.
· Conducting contracts and negotiations with external suppliers.
· Management of a department in the amount of 8 to 30 employees.
Completed projects:
· Products via the Bank's website — the ability to issue products to cards and consumer loans by filling out an application on the Bank's website.
· Map by "15-min solution".
· MIR bonus card.
· Personalization system Contact-Center of the Bank — a new service scheme depending on the "status" of the client.
· Product — "Bank in your pocket".
· Connecting clients to the Internet and Mobile Banking through the Bank's front office.
· New technology for issuing cards to customers — cross-sale cards;
Optimization of work and transfer to the new technology of the Bank's billing system.
Projects that were brought to the stage of implementation but not implemented due to dismissal at that time:
· Personalization of cards in the branches of the Bank (successfully implemented in the summer of 2010 by employees of my department).
· A new concept of a salary project for clients-legal entities of the Bank (successfully implemented in 2011 by employees of my department).
· Video consultant in the Bank's Contact Center — (successfully implemented in the fall of 2010 by employees of my department).

From May 2005 to December 2007 she worked as a leading / chief specialist of the Retail Technologies Division of the Information Technologies Directorate of the Information Technologies Department.
Key tasks:
· Implementation of technological solutions for Contact Center projects.
· Project implementation management: coordination of all project participants, system analysis, setting tasks for technical implementation.
· Preparation and coordination of specifications with customers and developers.
· Interaction with internal and external developers.
· Carrying out functional testing of system modifications before introducing new projects and modifications, transfer to operation.
· Analysis and optimization of technological processes of the Bank's information system, monitoring, evaluation of system performance, ensuring scalability and fault tolerance of the system.
· Analysis and processing of user requests / applications, analysis and elimination of emergency situations.
· Maintaining contracts with external suppliers.
Completed projects:
· PIN-Change — implementation of changing the PIN-code of cards through IVR and the Contact Center of the Bank.
· Various customer identification schemes when making calls to the Contact Center.
· IVR-AmEx — new IVR for AmEx cardholder clients.
· Fax technology for issuing consumer loans through the Bank's Contact Center.
· Contact Center for a subsidiary bank in Ukraine.
Achieved the creation of its own system for assessing the availability of the main services of the Contact Center; she was fully responsible for all services provided to the Bank's clients through the Contact Center by the IT Directorate.