CIO, IT Director

Head of IT Department

Moscow Cargo - is the largest Russian ground handling company for air freight and mail services, as well as the main cargo operator at Sheremetyevo International Airport, 2000+ employees.

RESPONSIBILITIES:

• Delivery of high availability of all systems (business applications, infrastracture, servers, video control systes and geotargeting)
• Production systems development (new systems development, web+mobile applications)
• Upgrade of finance and HR systems
• Improve quality and efficiency of user support
• Assessment, development and motivation of 60+ staff members.

ACHIEVEMENTS:

• Audit and target IT architecture development
• Strategy development and planning
• Premisies and servers infrastructure relocation
• Development of the production systems
• IT cost and processes optimisation
• Implementation of the new policies and procedures

Head of IT department.
Itella Russia, the part of Posti Group, Finland.

RESPONSIBILITIES:

• Digital Vision & IT Strategy development and implementation
• Increase efficiency of business processes of the company
• Speed up the adoption of new practices, processes, and technologies
• Directs full company projects portfolio (30+ active projects)
• Leading of IT services and IT solutions development
• Optimize IT budget (500M+) and obtain the high business value
• Negotiations with major suppliers and vendors on Russia/Europe executive level.
• Represent the Russian region at the global IT management group.
• Development and control of key performance indicators (KPI).
• Department’s organization to better fit business needs.
• Assessment, development, and motivation of 90+ staff members.
• Establishing high-quality support's for 2500+ corporate users

ACHIEVEMENTS:

• Business profitability increased
• Customer satisfaction (x2) improved
• Business processes automation significantly (x2) increased

• The following systems were successfully implemented:
- SAP (FI/CO/MM/SD)
- New WMS (PSI) for 12 warehouses, 150+ customers, 1000 users
- Customers service management (CRM)
- Specialized solutions for segments (Pharma, E-Com, LTL..)
- e-Learning system for all company employees
- Employees Self Services (SSP+APP+BMPS)
- Online services portal for CL & Transport customers
- Data & Analysis (BI) solutions
- Automation of billing processes
- Enterprise Content Management System (1С)

• Servers and services migrated from DC to the Hybrid Cloud
• Operational margin +10% growth supported
• IT maintenance cost optimized -25%
• New business products enabled (LTL/X-DOC, E-FF, LM) +1bln revenue
• Disaster Recovery Plan & Solutions implemented
• New big customers successfully supported
• Effective ICT governance and management
• Effectiveness and accuracy of IT projects >85% ensured
• Business Applications availability >99,98% provided
• Service level significantly >96% improved
• Satisfaction by IT services increased from 2 to 5 (max)

Head of IT department.

RESPONSIBILITIES:

• The strong relationship with senior management team. Act as one face and an interface between all IT and Business including exceptional problems (escalation management)
• Leading all IT areas (Business Applications Development, E-COM, Business Analysis and Project Management, End User support and System administration
• Maintain high-quality information to support business decisions
• Achieve strategic goals and realize business benefits through the effective and innovative use of IT
• Achieve operational excellence through reliable, efficient application of technology
• Maintain IT-related risk at an acceptable level
• Optimize the cost of IT services and technology
• Lead the project definition (cost/benefit, risks, scope, planning) and change management
• Ensure that IT delivery in projects & operations fits business interests and drive continuous improvement
• Lead the execution of the projects portfolio within the scope and budget until start in production (including stabilization period)
• Agree on Service Level Agreements with Operations and monitors fulfillment
• Follow up usage of IT systems and tools ensure benefits from IT implementations
• Assessment, development and motivation of 30+ staff members.

ACHIEVEMENTS:

• IT strategy and KPI implemented
• ERP system MS Dynamics Axapta 2009 implemented
• WMS system LM7 implemented
• E-commerce system implemented (www.pragmatic.ru)
• Mobile solution for 150 sales reps developed
• Call-Center Avaya S8730 implemented
• Corporate portal MS SharePoint 2010 implemented
• MS Business Intelligent system implemented
• Full IT infrastructure upgrade (include in-house virtualization and cloud solutions)
• Project management and change management implemented
• IT Service Management implemented (Help-Desk, Service catalog, SLA, etc)
• Cut of IT expenses for operations up to 25% per year
• Business processes effectiveness improved up to 1.5 times
• More than 99,9% availability level for IT systems has reached
• User satisfaction level has grown up to 2 times

Started as a junior specialist grew up to IT leader for the team of 20 local people in multinational company.

Occupation:

• IT Manager (head of IT department in Russia and Ukraine region)
• Development Manager (head of development team)
• Help-Desk Manager (head of the user support team)
• Technical specialist (user support, UNIX and Windows systems maintenance)

Achievements:

• Lead of internal development for TMS, HR and Regional WMS (web app) systems.
• Data interchange with external systems (EDI) provided.
• Decentralized (local) Help-Desk implementation.
• Software development process defined and managed.
• Several logistic centers provided.
• Effective work with regional offices and with head office of the company in France organized.
• Observance corporate the politician and standards provided.
• Number of joint projects with the international teams (up to 50 members) for clients of the company (Nestle, Unilever, Kimberly-Clark, Mars and others) realized.